Guide To Qantas Airways Customer Service

Qantas Airways Customer Service

Qantas Airways’ customer service is marked by a culture of excellence deeply ingrained in their operations. The air carriers’ commitment to passenger satisfaction is evident in its 24/7 customer support, ready to address your concerns or inquiries promptly. 

With a history of safety, reliability, and world-class hospitality, the airline sets the bar high for the aviation industry. They continue to soar above expectations, providing you with exceptional service and unforgettable memories. 

Qantas Contact Centers Information

This airline is the flag carrier of Australia and also the second-oldest continuously operating airline in the world. 

You can contact the air carrier from anywhere in Australia for flight, arrival, and departure inquiries. The number at which you can reach out to one of the agents is 13 13 13. They are available to assist you 24 hours, seven days a week. 

USA Customer Service Contacts

You are permitted to book your flight or change the itinerary simply by calling the professionals of the airline. 

Booking Contact

You can make a call on the phone number +1 1800 227 4500 and clear all your doubts related to the reservation with the representative. 

Deaf, hearing, or speech-impaired passengers need to call the National Relay Service on 711, and then ask for the carrier at +1 1800 227 4500. 

Do keep in mind that an extra fee might be charged by the airline when you call the Qantas Airways customer care center and ask for the services. 

  • If you make a new booking, you have to pay around $30 per passenger, per booking. 
  • Change in your existing reservation might be chargeable for approximately $40. 

Complaints Contact

In case you want to give your feedback or make a complaint regarding your scheduled services to the airline. 

Then, you can contact its toll-free phone number 1 855 477 9316. You will get a substantive response from the carrier within 60 days. 

Passengers with a disability can raise a concern or make a complaint regarding discrimination or unfulfilled services. 

The contact numbers that can be used by air travelers with disabilities are: 

  • 1 800 778 4838 (voice) or
  • 1 800 455 9880 (TTY)

You can also send your complaint in writing to the mail address:

Aviation Consumer Protection Division, C-75 

U.S. Department of Transportation

1200 New Jersey Ave, SE, West Building, Room W96-432

Washington, DC 20590.

Group Booking Contact

The airline offers group travel services for groups of 10 or more people. You get special discounted fares to match your budget with many other benefits. 

You can request a group quote from the airline by filling out this Group Application Form

If your group is traveling within two days, then you can request the quote by dialing Qantas Airways group travel phone number 1 800 227 4219.

Frequent Flyer Contact

Membership in the frequent flyer program of the air carrier provides you with loads of benefits while traveling. 

You can get complete information on the program by calling the telephone number 1 800 227 4220. 

The hours in which you can call the frequent flyer service center are between 7 am to 7 pm, Monday to Saturday. 

Lost Property Contact

If you lose any item on the aircraft of the carrier, you should inform the staff at the airport or contact the nearest lost property office.  

Some international airports in the US are equipped with lost property offices of Qantas. 

  • You can use the phone number +1 866 767 2247 and contact the office at Dallas/Fort Worth International Airport. 
  • In Honolulu, you can report your lost item on the contact number +1 808 836 2461. 

Social Media Contact

You may connect with the airline through different social media platforms and get all the latest information. You can make a post, add a comment, and get involved with the carrier. 






International Contact Numbers

You can take advantage of contacting the airline from various places around the globe. Have a look at some of the telephone numbers of Qantas Airways customer support at major locations. 

Mainland China

The number you can dial on your smartphone to connect with its contact center is +86 400 819 9495. This number can be reached from 9 a.m. to 5:30 p.m., Monday to Friday. 

A booking can be made by contacting the sales department of the carrier. You can call the numbers +86 21 3368 8153 or +86 21 3368 8156 if you are in Northern China, Eastern China, and Shanghai. 

From Southern China, and West China including Fujian Province, you can make a call for a reservation at the contact number +86 20 2831 7448. 

The business hours of the sales department are between 9 am and 5 pm, Monday to Friday, except public holidays. 


If you are residing in Switzerland and want to travel with this air carrier. Then, the number with which you can speak to one of its representatives is +41 44 511 1237. 

This number is available 24/7 and you have the option to choose from German, French, and Italian languages. 


There are two telephone numbers in order to call the airline from Dubai. They are +971 4389 8111 and +971 4703 6652. 

The daytime hours when you can call these numbers are 9 a.m. to 5:30 p.m. The weekdays to reach out to the agents from Dubai are Saturday to Thursday.


How can I contact Qantas Airways for specific needs?

You may call the airline and reach out to its Customer Specific Needs Team at 1 800 233 4414. They will happily assist you with your booking and take care of your requirements. You need to fill out a form to clear your medical devices for travel. You can submit the form by clicking on this link Medical Clearance Form.

Can I call Qantas Airways from Thailand?

Yes, you can surely call the contact center of the carrier from Thailand with ease. There are two numbers which you can contact. One is +66 2 632 6611 and the other is a toll-free number 001 800 611 4797. The agents are available to speak to you from 8:30 a.m. to 5 p.m., Monday to Friday. The contact center is closed on Wednesdays and public holidays.

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