Imagine you’ve planned a trip, but life is unpredictable, like a dance that changes its moves constantly. That’s where Air Astana steps in, proud to offer a Change Flight Policy that’s like a well-played symphony—flexible and easy. Think of it as your travel plans having the flexibility of a river, letting you navigate your journey smoothly. Just as the world changes, your flight plans can, too, fit into the rhythm of your life with Air Astana Flight Change. Let us walk you through this unique policy, making your travel experience more adaptable and free.
What are the rules and regulations of Air Astana Change Flight Policy?
Travelers flying on Air Astana for international flights have the flexibility to modify their travel plans.
- Change your travel date to any future date without incurring a penalty. You may need to cover the fare difference if applicable.
- Opt for an alternative route operated by Air Astana without facing penalties. Fare adjustments and charges to change flights may apply based on the new route.
- The passenger must initiate changes via email using the address provided during the initial online booking. This ensures authorized and secure modifications to the itinerary, following the Fare Conditions of the ticket.
- Compliance with the Anti-fraud procedures is necessary for rebooking, including presenting the original payment card and the cardholder’s ID at Air Astana ticketing offices.
- According to Air Astana’s policy, adding individuals to an existing booking is prohibited.
- One key point to remember is that only the fares directly bought from the reservation channels are eligible for the Air Astana Change flight process.
- In third-party bookings, the airline won’t take any responsibility to change the flight. Passengers must contact the agency’s executive to change the booked flight.
- Rebooking incurs a non-refundable penalty.
- Different terms apply for free baggage allowance, lounge access, and frequent flier point accrual when the flight is operated by a partner airline.
- If you rebook a ticket purchased at a promotional fare for a date beyond 1 month from the departure date, you may need to pay the fare difference between the existing fare and the new fare level for the updated flight dates.
Steps to change flight with Air Astana
While talking about the steps to change flights, passenger can use the online or offline mode, depending on their choice.
Change Flight Online with Air Astana
To modify your flight reservation using the online platform, adhere to the following steps:
- Navigate to the official Air Astana website and locate the “Manage My Booking” section.
- Input your unique booking reference number and corresponding last name into the designated fields.
- Proceed by selecting the “Change Booking” option.
- Choose the specific flight you intend to alter.
- Opt for the desired alternative flight with available seats that align with your preferences.
- Carefully review the applicable modification fee associated with the change.
- Finalize the process by confirming your decision to change the flight through the “Confirm Change” button.
- To confirm the rebooking and receive a new itinerary, passengers are required to make the payment for change fees and other applicable charges.
Change Flight Offline with Air Astana
To change flights offline, passengers can connect with the live agent at the airline and proceed with the process following the steps mentioned below:
- Dial the Air Astana change flight phone number +7 (727) 244 44 77.
- To proceed further with the change flight policy of the airline, you must have your booking confirmation number ready.
- Inform the Air Astana representative about your intention to change your flight.
- Request assistance in finding a new flight and processing the change.
- Passengers changing flights must be prepared to pay any applicable change fees during the process.
Change Flight at the Airport
If you wish to follow the old traditional method, you can also change your flight at the airport.
- Visit the nearest Air Astana office.
- Bring your booking confirmation number and any necessary documentation.
- Locate the reservation/support to an Air Astana representative regarding changing your flight.
- Request assistance in finding a new flight and processing the change.
- Enquire about the change flight fees and fare difference (if any).
- It is possible the airline may charge some service fees if you wish to make the change by getting in touch with the airline’s representative.
Change Flight Policy for Different fares
Airfare the airline provides comes with various rules and regulations as well. To proceed with a hassle-free change flight policy, it is important to know that the policy may vary depending on the type of fare the passenger has purchased with the airline.
Change Flight Policy for Economy Class
- Changes before the scheduled departure time are allowed with a penalty of $40 USD per changed fare component. This applies before the scheduled departure time mentioned on the ticket.
- Changes after the scheduled departure time are permitted with a higher penalty of $90 USD per changed fare component. This applies after the scheduled departure time mentioned on the ticket.
- Changes are subject to seat availability in the originally booked class and within the ticket’s validity.
- If seats in the original class are unavailable, an upgrade to a different class is permitted, with the passenger responsible for the fare difference.
- Any other reissue charges will be collected additionally.
Classic Economy Class
- Before Scheduled Departure Time: Permitted with a charge of 7,000 KZT (5,000 KZT for short-range routes)
- After Scheduled Departure Time: Permitted with a charge of 12,000 KZT (10,000 KZT for short-range routes)
- Charges apply per changed fare component
- Changes are allowed if seats available in the original booked class and within ticket validity
- Upgrade permitted if the original class is unavailable; the difference in fare to be collected
- Additional charges may apply for reissue
Classic International Economy Class
- Before Scheduled Departure Time: Passengers with this fare are allowed to change with a charge of 40 USD
- After Scheduled Departure Time: Changes can be made with a charge of 90 USD
Plus Economy Class
- Changes are allowed before or after scheduled departure time without charge if seats available in the original booked class and within ticket validity
- Upgrade permitted if the original class is unavailable; the difference in fare to be collected
- Additional charges may apply for reissue.
Business Saver Domestic
- Changes before the scheduled departure time mentioned in the flight coupon can be made with a charge of 7,000 KZT per altered fare component.
- Flight Changes after the scheduled departure time indicated in the flight coupon are possible with a charge of 12,000 KZT per changed fare component, subject to seat availability in the originally booked class and within the ticket validity.
FAQs
1. How many times can I change my flight with Air Astana?
The air carrier allows unlimited flight changes, but fees and restrictions apply. Domestic and international flight changes are permitted without penalties, but fare differences must be covered. Rerouting is possible with fare adjustments.
2. Can I change flights with Air Astana using the mobile app?
No, changing flights using the Air Astana mobile app is not possible. Air Astana doesn’t allow passengers to modify their bookings through the mobile app. You’ll need to contact their customer service to make changes to your flight with Air Astana. This can be done via phone, email, or online chat
3. What should I do if I have not received the rebooked ticket with Air Astana?
In case you have not received your new airfare after making the changes, then you can get in touch with the customer care airline and seek assistance from them regarding the airfare.