Regarding providing flexible services and policies, HongKong Airlines has made its value in the market. From providing you with a hassle-free and comfortable flight journey, the airline assists the passenger even in the case of any plan change. The Hong Kong Airlines change flight policy is an initiative of the airline to ensure that its passengers can complete their journey in a planned way. Whether you want to change the travelling date or make amendments to the itinerary, the flight change policy comes into play. So, let’s now learn about how this rebooking or flight-changing policy works and its perks.
Terms and Conditions of the HongKong Airlines Change Flight Policy
Before starting with the flight change policy and the steps to proceed, the passenger must know a set of terms and conditions. With the help of these terms and conditions, passengers can easily initiate and complete the change flight policy without facing any problems.
- The Online Rebooking System applies to air tickets, including economy and business class, purchased via Hong Kong Airlines official website for flights marketed and operated by Hong Kong Airlines (HX) with the prefix “851”.
- Customers can use the Online Rebooking System for a one-time rebooking except for “FlexiPlus” Tickets. For further amendments, contact the HKA Customer Service Centre.
- Rebooking is allowed before flight departure, and for “FlexiPlus’ ‘ Tickets, rebooking/re-routing must be done at least 12 hours before the scheduled departure.
- If tickets were purchased via travel agents, the passenger must contact the travel agency’s agent.
- Rebooking and no-show fees adhere to fare rules for each origin/destination. Rebooking fees (if applicable) will be collected through the System.
- Rebooking is subject to seat availability on a first-come, first-served basis.
- When changing the flight to the same or higher ticket class, customers must pay ticket fare difference, government and airport taxes, fuel surcharges, and carrier-imposed service charges.
- Contact Customer Service Centre for rebooking if holding specific ticket types: infant, child with unaccompanied minor service, industry discount, agent discount, group, upgrade, redemption, codeshare flights, interline flights, HKIA’s “World of Winners” campaign tickets.
- Terms and conditions of the ticket vary, and rebooking procedures/fees may vary. If free rebooking quotas for FlexiPlus Economy are exhausted, contact the Customer Service Centre.
- Passengers with special needs or requiring assistance after online rebooking should contact the HKA Customer Service Centre to re-arrange service arrangements.
- After online rebooking, passengers must contact the Customer Service Centre to reserve seats and prepaid excess baggage allowances. Seat availability is subject to aircraft type.
- Subsequent rebooking requests after completion shall be considered new requests with additional fees.
- Notify your travel insurance company of itinerary changes for proper coverage.
Methods To Change Flight
The air carrier has simplified the ways to change the flight. Apart from all the traditional methods, including changing flights over a phone or by visiting the airport, the airline has also made a user-oriented website that passengers can use to rebook or change their flight with the airline.
Change Flight via Online Mode
- Go to the Hong Kong Airlines official website: https://www.hongkongairlines.com/.
- Navigate to the “Manage Booking” section on the website.
- Input your 18-digit order number or a 13-digit e-ticket number, which typically starts with “851.”
- Click on the “Continue” button to proceed with the process.
- Choose the specific flight you wish to make changes to.
- Select a new flight that suits your preferences.
- Review the changes you’ve made and ensure they are accurate.
- Click on the “Rebook” button to finalise the changes.
- If there are applicable change fees, make the necessary payment.
Change Flight via service centre
- Contact the Hong Kong Airlines change flight phone number. You can call at the following numbers:
- Hong Kong: +852 3960 6868
- Singapore: +65 6336 9999
- Japan: +81 3 6862 7777
- The service centre is open 24/7.
- Inform the customer service agent about your intent to change your flight and share the gathered flight information.
- Ask the agent to check for available flights and associated fees for the flight change.
- If suitable flights are available, request the agent to proceed with the reservation changes.
- Be prepared to cover any applicable fees for the flight change.
Change Flight at the Airport
- Head to the Hong Kong Airlines check-in counter at the airport.
- Ensure you have your original travel documents as well as your e-ticket or boarding pass.
- Inform the agent of your intention to modify your flight.
- The agent will assess seat availability on the desired flight and provide details regarding rebooking fees.
- If seats are available and you agree to the associated fees, the agent will proceed to adjust your flight.
- You will be issued a new boarding pass for the updated journey.
Charges To Change Flight Hong Kong Airlines
The Hong Kong Airlines change flight fees vary from fare to fare. Apart from the change flight fees, the airline will also charge additional charges like the fare difference and the service charges depending on the method you choose to change the flight.
The charges to change a flight with Hong Kong Airlines vary depending on the fare type, the time of the change, and the availability of seats on the new flight.
- Change fee of HKD 240 per passenger per transaction (approximately USD 30).
- Changes are allowed up to 48 hours before the scheduled flight departure.
- No change fee within 24 hours of booking.
- Change fee of HKD 240 per passenger per transaction (approximately USD 30) after 24 hours of booking.
- No change fee up to 24 hours before the scheduled flight departure.
- Change fee of HKD 120 per passenger per transaction (approximately USD 15) for changes made after 24 hours of booking.
Can I change my flight on the same day of departure with HongKong Airlines?
Yes, changing your flight on the day of departure is possible, but there will be a rebooking fee. The fee amount varies based on your ticket’s fare class and the difference in fare between your original and desired flights.
How can I change my flight date for free with HongKong Airlines?
You are eligible to alter your flight date without incurring charges on HongKong Airlines if you adhere to these criteria:
1. Modify your flight within 24 hours of making the initial booking.
2. Adjust your flight to a date within the same fare period as your original flight.
3. Select a flight operated by Hong Kong Airlines (HX) for the change.