Cancel A Swiss Airlines Flight

Swiss Airlines Cancellation Policy

Flying is not always possible, as some unforeseen situations may ruin your travel plans. This makes you forcibly cancel your itinerary or make changes to your existing plans. So what can you do in certain situations? And what will be the process to get your refunds? This will totally depend on the Swiss Airlines cancellation policy. So make sure to go through them thoroughly. 

This article will guide you through the processes of canceling your tickets and also help you learn the policies that govern them. If you face any situation where you need to cancel your flights, this article will help you with everything. 

Swiss Airlines Cancellation Policy

Swiss Airlines, renowned for its commitment to customer satisfaction, offers a comprehensive refund policy that caters to various types of cancellations. Here we will be discussing all the types of cancellations and the policies related to them- 

24-Hour Cancellations

In case you have booked your tickets via the Swiss Service Center or at a Swiss Ticket Desk, you will be charged no cost for 24 hours applying the quoted fare option. This is, however, possible only if you book your tickets at least 7 days or more from the departure date. Please be aware that these types of tickets can only be canceled at the official website, SWISS Service Center, and at a SWISS Ticket Desk.

Delays, Cancellation, and Diversions

If in case your flight is delayed, diverted, or canceled, the airline is solely responsible to notify you well in advance. If your flight foresees such situations, after coming to the airline’s notice, the airline will notify you within 30 minutes with the most correct and accurate information. This information will only be provided by the airline if the flight is bound to depart within 7 days. 

So the airline will be liable for- 

  • Informing you of the active flight status changes via SMS if your phone number is mentioned during the booking. 
  • The airline will also inform the concerned gate agents, flight crew, and other concerned personnel about the delay, cancellations,s or diversions.
  • The information about the delay, cancellation, or diversion will also be displayed at the airport gates and Kiosks during the time when the same flight information is being displayed. 
  • The information will also be updated in the telephone reservation system, as well as in the online “Timetable” and “Flight Status” functionalities on the official website. 

*Note- If you have no other option to get updates about your flight, you can still get in touch with Customer Support at 1-833-626-0737 and get the latest flight information.

All of the irregularities have specific guidelines and compensation entitlements under Art. 7 EU Regulation 261/2004. 


When Swiss Air cancels the flight due to strikes or any technical error then the following benefit is offered to each passenger-

  • Free drinks and food.
  • Accommodation.
  • Travel points for future journeys.
  • Full refund.

Steps To Cancel Your Itinerary At Swiss Airlines

If you wish to do Swiss Airlines cancel flight, you will be able to do so via the Official Website of Swiss Airlines. Here are the steps you need to follow while canceling your tickets-

  • Visit Swiss Airlines’ official website and navigate to the “Application for Compensation in the Event of Flight Irregularities” page.
  • Select the type of flight irregularity that affected your journey from the provided options, such as delayed flight, flight cancellation, etc.
  • Specify if you are applying for compensation for yourself, your family members in the same household, or as a third party on behalf of the traveler (if applicable, authorization is required).
  • Enter your six-digit booking code to verify your booking details.
  • Provide information about all flights in your affected journey, including any connections.
  • Enter the contact details of the applicant and all affected persons. The first person listed will be the contact person.
  • Enter the ticket number (13-digit) for each passenger affected by the irregularity.
  • Provide the first name, last name, Miles & More number (optional), address, and email address for each passenger.
  • Indicate how you reached your destination, whether it was with the originally booked flight, a rebooked flight, other means of transport, or if your journey was discontinued.

Restrictions on Rebooking

While Swiss Airlines allows customers to change their bookings through the “Change My Booking” functionality on their website, there are specific restrictions to consider. Rebooking online is possible for tickets starting with the ticket number “724” (SWISS ticket no./plate) that were not paid for by barter or voucher. However, certain bookings, such as those with other airlines, reservations without an issued ticket, group bookings, and more, cannot be rebooked online.


What if I cancel a Non-refundable ticket for Swiss Airlines?

As per the Swiss Airlines cancellation policy, a minimum fee is charged to cancel a Swiss non-refundable ticket. The fees charged are totally dependent on the type of fare, the length of the flight, and the destination. 

How to know if my Swiss ticket is refundable or not?

Usually, standard fare tickets on Swiss Airlines are non-refundable. Except for the 24-hour free cancellation period, you will be charged a fee for cancellation. The higher class tickets are refundable and can be canceled till the last moment before departure to claim a refund. 

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