Canceled your United flight and want to claim a refund but do not know the procedure? No worries, United Airlines Refund Policy has got your back. This airline is not only popular because of its amazing in-flight services but also for its flexible policies.
Stay with us to know all the details about this airline’s refund policy.
What is the United Refund Policy?
Check out the below-given points to know the details about the refund policy. This will help you to avoid any last minute chaos or unwanted surprises.
- If you have purchased a United ticket a week or more before the scheduled flight departure time, then you can cancel your flight within 24 hours of booking to get a full refund.
- If you purchase a flight 24 hours before the flight, then you will not be able to claim a refund.
- In case, you are eligible for a refund then your refund will be credited back to the original form of payment.
- If you paid for your flight through a credit card, then you will receive credit card refunds within 7 business days.
- All the other refund requests will be credited within 20 business days.
- You can claim a refund even after 24 hours of booking, only if you have purchased a refundable ticket.
- If your flight gets canceled by the airline then you will be able to claim your full refund.
- If you do not show up for your flight, you will not be eligible for a refund.
- There is no fee for a cancelled flight refund.
- However, if you do not show up at the airport, then you will have to pay a refund fee of $125.
Procedure to Claim Your Flight Refund
Claiming a refund can be difficult and confusing, but to make it easier the airline offers various ways to claim your refund. The different methods are elaborated on below;
Get Your Refund Online
Follow the below-given steps to complete the online refund claiming procedure;
- Visit the United Airlines website: Go to the official United Airlines website using a web browser on your computer or mobile device.
- Log in to your account: If you have an existing MileagePlus or United Airlines account, log in using your credentials. If you don’t have a United account, you may need to create one to proceed.
- Access your reservations: Once you are logged in, navigate to the “My Reservations” or “My Trips” section. Here, you should be able to see a list of your past and upcoming flights.
- Select the eligible booking: Locate the reservation for which you want to claim a refund. Make sure it meets the eligibility criteria for a refund, such as a refundable fare or a flight that was canceled by the airline.
- Click on “Refund”: Within the details of your reservation, there should be an option to request a refund. Click on the “Refund”, “United Airlines Refund Form” or “Request Refund” buttons.
- Provide required information: You may need to enter some details, such as the reason for the refund request and any supporting documentation (if applicable).
- Submit the refund request: After providing the necessary information, review the details, and click on the “Submit” or “Request Refund” button to finalize your refund request.
- Check your email: After submitting the request, you should receive an email confirmation from United Airlines. This email will contain details about the refund process and any further steps you may need to take.
- Wait for processing: The refund processing time can vary depending on the fare type, payment method, and other factors. The representative of United will review your request and once approved, the refund amount will be credited back to the original payment method.
Call the Airline to Claim a Refund
To claim a refund via a call to a United Airlines representative, follow these steps;
- Find the United customer service number: Go to the official United Airlines website or search online for their customer service number. The number is usually available on their website’s contact page or in your booking confirmation email.
- Dial the customer service number: Using your phone, dial the United Airlines customer service number you found in step 1.
- Follow the automated prompts (if any): Upon calling, you might encounter an automated system. Listen carefully to the options and select the appropriate one for “Refunds” or “Existing Reservations.”
- Speak to a representative: After selecting the correct option, you will be connected to a United Airlines customer service representative. Be prepared to provide your booking details, such as the reservation number, flight information, and passenger names, to help the representative locate your booking.
- Request the refund: Clearly state that you wish to request a refund for your booking. The representative will guide you through the process and ask for any necessary information or documentation.
- Provide necessary information: You may need to provide reasons for the refund request and any supporting documents, depending on the circumstances (e.g., flight cancellation, eligible fare type, etc.).
- Confirm the refund request: Double-check all the information provided by the representative to ensure accuracy.
- Receive confirmation: The United Airlines representative will confirm the refund request and provide you with any additional information, such as the estimated processing time.
- Be Patient: The refund processing time can vary depending on the fare type, payment method, and other factors. United Airlines will review your request, and once approved, the refund amount will be credited back to the original payment method.
- Follow up if needed: If you don’t receive the refund within the estimated processing time or have any concerns, don’t hesitate to follow up with United Airlines customer service for further assistance.
United Airlines Refund Request at the Airport
If you want to ask for a refund at the airport then you are required to read the below-given steps very carefully;
- Find the United Airlines customer service desk. This is usually located in the main terminal of the airport.
- Bring your boarding pass and identification.
- Explain to the customer service agent that your flight has been cancelled and you would like a refund.
- The customer service agent will ask you for some information about your flight, such as the flight number and the date of travel.
- The customer service agent will then process your refund request.
- You will receive a refund in the form of a credit to your original form of payment, or a check in the mail.
Can I get a United refund for fees or extras I purchased?
Yes, you can get a refund for fees or extras you purchased on United Airlines, like seat selection or baggage fees. However, there are some restrictions. The restrictions are refunds are only available for fees that were purchased within 24 hours of booking your flight. No refunds are available for fees that were purchased as part of a package, such as a flight and hotel. You cannot claim a refund for fees that were purchased with miles.
Does United Airlines offer refunds for international flights?
Yes, United Airlines offers refunds for international flights. However, to claim a refund, your fare ticket should be refundable. If it is non-refundable then you are required to contact the airline for further assistance. They might help you get the refund or alternate solution.