Get A Refund From Swiss Airlines

Swiss Airlines Refund Policy

Claim your refund seamlessly with the help of the Swiss Airlines Refund Policy. This airline is very popular for offering its passengers various simple methods to collect their refund. If you are in a dilemma regarding claiming a refund then not anymore. Because this article will help you to complete the refund process after cancelling the flight. 

Overview of the Swiss Refund Policy

Some important points about the refund policy, that you must know; 

  • You can claim a full refund irrespective of the fare time, only if you cancel your flight within 24 hours of purchasing. 
  • No non-refundable ticket is eligible for a full refund. Only airport taxes will be refunded.
  • You will receive your refund in the same payment mode that you used to buy the flight ticket. 
  • Within a week or two you will receive your refund.

Claim a Refund for Overnight Stay in a Hotel

In case your flight is delayed and then the airline will book a hotel room for you. In case, if the airline’s employee fails to provide you with a hotel room, then you can book one on your own. After booking, you can request a refund from the airline for all the expenses which include your room, transport to and from the airport and hotel, and meals. 

However, the airline will only refund you the cost of a three-star hotel stay with a receipt. But in case of the non-availability of a three-star hotel, the airline will provide you with a refund for the costs of a higher category.

To claim a refund you have to provide the below-given documents; 

  • Hotel receipt
  • Receipts for all transport used and meals
  • Your flight reservation number or e-ticket number

You can post these to 

Swiss International Air Lines Ltd.

Customer Feedback Services

P.O. Box

8010 Zurich


Note: You can also send the following documents with your bank details (IBAN and BIC) by using the “Application for Compensation Form”. 

Claim Your Swiss Flight Refund Via Various Ways

There are two major ways through which you can get your refund effortless; 

Get a Refund Online 

The steps are given below; 

  • Go to the official Swiss Airlines website and navigate to the “Flight Refunds” section. Once you reach there, look for the option that pertains specifically to flight cancellations and refunds.
  • Clicking on the section, log in to your Swiss Airlines account to proceed forward. 
  • After logging in, you will be directed to a page where you can start the refund request. Just fill out the Swiss Airlines refund form, including your contact details, flight details, and the reason for the flight cancellation. Take the time to provide a clear and concise explanation for the cancellation to avoid any delays in processing your refund.
  • Once you fill out the online refund form, it is advisable to carefully check all the information you have provided. Incorrect or incomplete details might delay your refund procedure. So it is better to cross-check your contact information, as the airline will use this to communicate with you regarding the refund status.
  • In case the airline requires any additional documentation, such as proof of the flight cancellation or other supporting documents, make sure to upload them in the designated section of the refund request form. These documents can vary depending on the airline’s policies and the reason for the cancellation.
  • Before submitting your claim, kindly check the airline’s refund policy to confirm that you meet all the eligibility criteria to claim a refund. 
  • Once you feel confident that all the details that you filled out are accurate and you are eligible for the refund, just click on the “Submit” or “Request Refund” button whichever is available. 
  • Soon after that, the airline’s system will process your claim and you will receive a confirmation email acknowledging your refund request.

Steps to Proceed With Swiss Airlines Refund Request Via Call

To claim a refund for a canceled Swiss flight via a phone call, follow these steps:

  • Locate Swiss’ customer service phone number from their website or through an online search.
  • Call during business hours and provide your booking reference or ticket number when connected to a customer service agent.
  • Clearly explain that your flight was canceled and state the reason for the cancellation.
  • Make sure you meet the eligibility criteria for a refund based on Swiss Airlines refund policy.
  • Be prepared to provide any supporting documentation requested by the agent, such as proof of the flight cancellation.
  • Take notes during the call, including the date, time, the agent’s name, and any reference numbers provided.
  • Inquire about the expected timeframe for resolution and when you can expect to receive the refund in your account.
  • If necessary, follow up with the airline if you haven’t received any communication within the specified timeframe.
  • Request email confirmation or documentation of your refund request.
  • Monitor your email and account for updates from Swiss regarding your refund claim.

Terms and Conditions for Refund

You can get a full refund if; 

  • Your flight got cancelled without any replacement. 
  • Your scheduled flight’s departure time was brought forward by 1 hour or got delayed by two or more hours.
  • In case the flight arrival time got delayed by two hours. 
  • The airline changed your flight time on the same day. 

Note: Your partially unused fare tickets will be refunded pro rata.


Can I get a refund for travel insurance on Swiss Airlines?

Yes, you can get a refund for travel insurance on Swiss Airlines if you cancel your trip for a covered reason. The specific reasons that are covered will vary depending on the insurance policy you purchased, but some common reasons include medical reasons, family emergencies, government travel advisories, and flight cancellations by the airline.

Will I get a refund if my flight gets cancelled by Swiss Airlines?

Yes, you will be entitled to a refund if your flight gets cancelled by the airline, if the cancellation was not caused by extraordinary circumstances/situations. These events are outside of the airline’s control, including bad weather or a strike. You can even ask for a travel credit as well.

What if I booked my Swiss Airlines ticket through a third-party travel agency?

If you booked your ticket through a travel agency or a third-party website, then you will need to contact them directly to inquire about the refund process. Tell them your flight details. They will assist you with the refund according to their policies and procedures.

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