Embarking on a journey can be a thrilling adventure, but sometimes unforeseen circumstances can disrupt your plans. Japan Airlines understands that life’s uncertainties can’t always be predicted, which is why they have crafted a refund policy that offers not just convenience but also peace of mind to its valued passengers.
Their commitment to providing a seamless and customer-centric travel experience extends to their refund policy, ensuring that your trust in us is well-placed, no matter where your travels take you. Let’s delve into the details of Japan Airlines refund policy, designed to keep your travel dreams alive and worry-free.
Japan Airlines Flight Refund Policy Terms and Conditions
The flight refund policy of this airline depends on the fare type, the time of cancellation, and the reason for cancellation. For Example;
- Refundable fares can be refunded in full, minus any applicable service fees, up to 24 hours before the scheduled departure time. After that, only a partial refund may be available.
- Non-refundable fares cannot be refunded at all.
The following are the general refund terms and conditions for Japan Airlines flights:
- Refunds can be requested online, by phone, or at a JAL airport office.
- The refund application must be made within one year and 30 days from the issue date of the ticket.
- The refund amount will be calculated based on the applicable fare rules.
- Any service fees that were collected at the time of purchase are not refundable.
- Refunds may be subject to a processing fee.
The following are some of the reasons for cancellation that may be eligible for a refund:
- Death or serious illness of the passenger or an immediate family member
- Natural disaster
- Government travel restrictions
- Mechanical failure of the aircraft
- If you are unable to travel due to a reason that is not listed above, you may still be eligible for a refund, but you will need to contact JAL for approval.
Here are some additional things to keep in mind about the Japan Airlines flight refund policy:
- The refund policy may vary depending on the specific fare type and the travel region.
- It is always best to check the refund policy before you purchase your ticket.
- If you have any questions about the refund policy, you can contact JAL customer service.
Numerous Methods to Claim Japan Flight Refund
Take a look at the methods provided in the context below and choose the refund-claiming mode that suits you the best;
Online Refund Claim
The online refund claiming steps are provided below;
- Visit the Japan Airlines Website: Go to the official Japan Airlines website.
- Log In or Create an Account: If you have an account, log in. If not, create one.
- Access Your Booking: Find the “Manage Booking” or similar option and enter your booking details.
- Select the Refund Option: Look for the option to request a refund or cancel your booking. Then fill out the Japan Airlines refund form.
- Provide Refund Details: Follow the prompts to provide your reasons for the refund and other necessary information.
- Submit Your Request: Review the information, then click “Submit” to send your refund request.
- Check Your Email: You will receive an email confirmation with a reference number for your request.
- Wait for Processing: Japan Airlines will process your request, and the refund time may vary.
- Monitor Your Payment: Keep an eye on your bank or card statement for the refunded amount.
- Contact Customer Support (if needed): If you have questions, reach out to Japan Airlines’ customer support.
Call the Airline Agent to Get Your Refund
To call the airline agent to get your refund, you are advised to follow the steps jotted below;
- Prepare Your Booking Information: Gather essential details, such as your booking reference number, passenger names, and flight information.
- Find the Customer Service Number: Locate the official customer service phone number for Austrian Airlines on their website or through a reliable source.
- Place the Call: Dial the customer service number, and be prepared for potential wait times.
- Verify Your Identity: When connected, confirm your identity by providing your booking details to the agent.
- State Your Refund Request: Clearly express your intention to request a refund for your Austrian Airlines flight and explain the reason, whether it’s due to a cancellation, schedule change, or another valid reason.
- Follow Agent Instructions: Listen carefully to the agent’s guidance as they lead you through the refund process and may ask for additional information.
- Ask for Clarification: Don’t hesitate to ask questions or seek clarification if you’re unsure about any part of the process or the airline’s policies.
- Record Important Information: Take notes during the call, including the agent’s name, the reference number for your call, and any instructions provided.
- Confirm the Refund Process: Before ending the call, confirm the steps you need to follow, such as sending documents or forms to support your refund request.
- Follow Up If Necessary: If you don’t receive further communication within the specified timeframe, consider following up with the airline to check your refund request’s status.
- Monitor Your Payment: After approval, monitor your bank or credit card statement for the refunded amount, as it may take some time to process.
Claim Your Refund at the Airport
You can also proceed with your Japan Airlines refund request at the airport.
- Visit the Japan Airlines customer service desk at the airport.
- Provide your booking details, including the flight number and passenger information.
- Explain the reason for your refund request, such as flight cancellation or delay.
- Follow any instructions or forms provided by the airline staff.
- Be prepared to wait for processing, and inquire about the timeline for receiving your refund.
Charges for Claiming a Refund
The charges of refund claim may depend on your flight ticket type;
- If you claim a refund before the flight departure time then you will not have to pay a single penny.
- If you proceed with the refund procedure after the flight departs then you will have to pay approximately 20% of the fare amount before taxes.
- With this ticket, if you claim a refund before your flight departs then you will have to pay a refund fee of approximately 5% of the fare amount before taxes.
- After the flight departure time, 100% of the fare amount before taxes will be charged.
Special Saver, Round Trip Saver, and Promotion
- If you purchase any of these tickets at least 55 days before the departure date then a refund charge will be applied of approximately 5% of the fare amount before taxes.
- If you book your ticket 54 days before the departure date until flight departure then approximately 50% of the fare amount before taxes will be applied.
- If you claim a refund after flight departure then 100% of the fare amount before taxes will be applied.
JALCARD Flex, Business Flex, Shareholder’s Flex, Remote Island Flex, and Specific Route Flex
- No fee will be charged for these tickets if you claim a refund before the flight takes off.
- And, approximately 20% of the fare amount before taxes will be applied after flight departure time.
Sky Mate Fare and Senior Citizen Fare
- If you have bought any of these fare tickets then approximately 50% of the fare amount before taxes will be charged before the flight departure time.
- And 100% of the fare amount before taxes will be applied if you proceed after the flight departure time.