Get A Refund From Ethiopian Airlines

Ethiopian Airlines refund policy

Unlock peace of mind with the magic of Ethiopian Airlines’ refund policy. It ensures effortless cancellations and swift reimbursements, showcasing the carriers’ dedication to your ease. Rely on this airline to transform uncertainties into new opportunities and make it your constant companion in the skies. 

Refund Procedure On Ethiopian Airlines

You can go through the refund procedure with this air carrier via both online and offline ways. Have a look at them below and choose according to your preferences. 

Online Refund 

Stick to the steps mentioned below if you wish to get a refund from the online platform. 

  • Select the “Menu” tab displayed at the top right corner of the homepage. 
  • A drop-down menu will appear where you need to select the “Exchange and Refund Request” option from the “Book A Trip” section. 
  • A new page will open up on your screen with the information about the refund. 
  • Scroll down a bit and then click on the “Request A Refund” button. 
  • Now, you need to fill out the Ethiopian Airlines refund form that is shown on your screen. 
  • Add the requested information and hit the “Submit” button. 
  • The system will process your request and send an email to you including all the important details regarding the refund. 

Rules & Regulations For Online Refunds

There are some rules of this airline that you must abide by before initiating the refund process. For your convenience, they are mentioned below. 

  • You should request a refund before the departure date of your flight. If you request it on or after the date. Then you will be charged an extra NO SHOW fee. 
  • You must provide extra and full information while filling out the refund form.
  • The Ethiopian Airlines refund request will not be reversed once you submit the application. 
  • The processing of your refund can take up to 7 to 10 business and the carrier will issue it to your original payment mode only. 
  • You can keep your ticket open and use it within one year of the purchase at any time. 
  • When you fill out this form, do note that your entire flight reservation will be canceled. 

Offline Refund

There is a possibility to get a refund for your canceled flight ticket by calling the air carrier. The offline process is available for your tickets purchased with cash. The number on which you can contact is 1-800 445 2733. 

Keep your flight information ready before speaking to the representative. Once you are connected, give them those details and request a refund. 

They will first cancel your flight ticket and then tell you about the refund value. Agree to their terms and your request will be processed soon.


How can I track the status of my refund on Ethiopian Airlines?

The carrier’s customer service department will keep you updated about the status of your refund request timely. You might also be able to track your refund status at the “Manage Booking” tab that is available on the official website of the airline. 

Can I request an Ethiopian Airlines refund via any other method?

Apart from the above-given methods for refund, there is one more option available. You can request a refund for your flight ticket via email. You can write your flight details and ask for a refund by sending an email to After receiving your email, the carrier will connect and guide you wholeheartedly through the refund process. 

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