Get A Refund From Aeromexico

Aeromexico Refund Policy

Do you find the refund claiming process difficult, confusing, or troublesome? Then be with us throughout the article and get all the required details about Aeromexico Refund Policy. No matter what refund-claiming mode you choose. The airline will provide you with a deserving refund within a certain time limit. 

Overview of Aeromexico Refund Policy

Some essential points about this airline’s refund policy are given below; 

  • This airline offers a full refund for all the refundable tickets. 
  • No refund could be claimed for non-refundable tickets after 24 hours of booking. 
  • The airline may charge you some refund fee before you claim your refund. 
  • You cannot get a refund if you fail to show up at the airport on time.
  • After the successful refund claiming procedure, you will get your refund within 7 to 14 working days. 

Multiple Ways to Claim Flight Refund

The refund claiming process can be a bit tough and troublesome, but not with Aeromexico. This airline offers various ways to get a refund. In the below-given context, we will discuss all the possible ways in detail. 

Get Online Refund

Before you proceed with your online flight refund process, you must ensure that your flight is eligible for a refund. Aeromexico Refund Policy usually depends on factors like the type of ticket purchased, the reason for the cancellation, and the fare rules associated with your booking. 

Once you are sure that you are eligible for a refund, then you can proceed with the below-given steps; 

  • Visit the airline’s official website.
  • Look for the “Manage Reservations” or “My Trips” section and follow the instructions to cancel the booking and request a refund.
  • You might need to provide information about your booking, such as the booking reference number and passenger details.
  • All these details should be filled in the Aeromexico refund form.
  • Once you have requested a refund, the processing time can vary. The refund might take a few weeks to be processed and credited back to the original payment method.
  • Keep an eye on your email for any communication from the airline regarding the refund process. They might send you updates or notifications about the status of your refund.
  • If you encounter any issues during the refund process or if you don’t receive the refund within the expected timeframe, reach out to this airline’s customer service. They can provide you with more information and assistance.
  • Make sure to keep records of all communication, booking details, and refund requests. This documentation can be helpful in case of any disputes or further inquiries.
  • Refund processes can sometimes be delayed due to various reasons. Practice patience and follow up as necessary until you receive your refund.

Call the Airline Call Center for a Refund

Read out the below-given steps and follow them to claim a refund seamlessly; 

  • Call the customer service helpline. The appropriate phone number is on their official website under the “Customer Service” section.
  • Once connected, follow the automated prompts or speak to a representative. Be prepared to provide your booking or reservation details, such as your booking reference number, flight details, and personal information.
  • Clearly explain that you are seeking a refund and the reason for it. Ensure all necessary documents and information are ready to support your claim.
  • The representative will guide you through the refund process. They might ask for additional information, and you might need to fill out certain forms.
  • Once the refund process is initiated, ask for a confirmation number or reference for your records. Also, inquire about the expected timeline for receiving the refund.
  • The refund process may take some time to complete. So, kindly be patient. 

Connect With the Third-Party Agency to Get a Refund

If you purchased your flight ticket via a third-party agency, then you will have to connect with their agent to proceed with the Aeromexico refund request process. 

To initiate the refund process, follow the steps; 

  • Collect all relevant information about your purchase, such as order number, transaction details, and any correspondence with the third-party agency.
  • Visit the official website of the third-party agency. Look for a “Contact Us,” “Customer Service,” or “Help” section where you can find information on how to request a refund.
  • If a phone number is available, you can call the agency’s customer service line. Follow the prompts or speak to a representative. Provide the necessary details and explain your request for a refund.
  • After that, the agent will go through your itinerary details. If you are eligible for a refund, they will proceed immediately. 

Aeromexico Compensation

If your flight was delayed or canceled, you may be entitled to compensation under EU Regulation 261. This regulation applies to all flights departing from an EU airport, or arriving at an EU airport with an EU airline, regardless of the airline’s nationality.

To be eligible for compensation, your flight must have met the following criteria:

  • It was delayed by at least 3 hours.
  • It was canceled less than 14 days before the scheduled departure time.
  • The airline was responsible for the delay or cancellation.

If your flight met all of these criteria, you may be entitled to compensation. The amount of compensation you are owed depends on the distance of your flight. The approximate compensation amounts are listed below; 

  • Flights of less than 1,500 kilometers: €250 ($274.87)
  • Flights of 1,500 to 3,500 kilometers: €400 ($439.69)
  • Flights of 3,500 to 10,000 kilometers: €600 ($659.53)
  • Flights of more than 10,000 kilometers: €800 ($879.39)


Will I get a refund for my flight cancelled by Aeromexico?

Whether you will get a refund for your flight cancelled by Aeromexico depends on the reason for the cancellation and the type of ticket you purchased. If this airline cancels your flight due to inclement weather or government travel restrictions, you are entitled to a full refund. This is true regardless of the type of ticket you purchased. If the airline cancels your flight for any other reason, you will only be eligible for a refund if you purchased a refundable ticket. If you purchased a non-refundable ticket, you will only be able to get a travel credit voucher, which can be used to book a future flight.

Can I use travel insurance to claim an Aeromexico flight refund?

Yes, you can use travel insurance to claim an Aeromexico flight refund if the cancellation reason falls under the insurance covered section. The specific reasons that are covered will vary depending on the policy but typically include things like inclement weather, government travel restrictions, and medical emergencies.

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