Pegasus Airlines’ refund policy has plenty of flexible options and gets you covered in case of any unexpected event. Trust this air carrier for your next flight and experience its dedication to exceptional service and customer satisfaction.
Guidelines Of Pegasus Airlines Refund Policy
There are some terms and conditions of the airline that you must consider before carrying out the process of refund for your flight.
- Your refund will be credited to the credit card with which you issued your original ticket.
- If you wish to apply for a refund at the airport sales ticket office. Then, you have to present your credit card and photo identification along with your e-ticket.
- You can request your refund through the sales channel of your original booking in case you purchased your ticket from a travel agency.
- The surcharges related to fuel are non-refundable if you cancel your flight ticket. But if you only make changes to it two hours or more before the departure, then they are fully refundable.
Time-Specific Refund Rules
You are entitled to make a Pegasus Airlines refund request without paying any transaction charges in the given time period.
If you bought a ticket via the website or mobile application of the airline and cancel it through the said channels. Then,
- Make a request for a refund claim within 30 minutes of the original booking if there are less than 24 hours left before the departure.
- If your flight’s departure has 24 to 72 hours left. Then, submit a refund claim within 60 minutes after the completion of your original ticket purchase.
- You can request a refund within 24 hours of your initial booking if your flight has more than 72 hours to depart.
If you don’t want to pay any price for canceling the ticket bought via call center or airport ticket office. Then,
- Submit a refund claim within 60 minutes of your initially booked flight if there are 72 hours or less before the flight’s departure.
- In case there are more than 72 hours left prior to the scheduled departure of your flight. Then, you can request a refund within 12 hours of the completion of your original purchase.
Note: You are not permitted to take advantage of these rules if you have a group reservation as they are invalid for such booking.
Process To Get A Refund From Pegasus Airlines
Firstly, you need to cancel your flight if you wish to get any kind of refund from the airline. A ticket purchased directly with this carrier (website, mobile app, call center, airport counter) can be processed for a refund on its online portal. Follow the steps mentioned below.
- Go to the official website of the airline at www.fllypgs.com on your electronic device.
- Select the “Manage My Flight” option from the home screen of the website.
- Enter your flight’s PNR number and surname in the specified boxes.
- Under the details of your flight, click on the “Cancel Flight” button. The applicable charges and the refund amount you are bound to get will be displayed on your screen.
- Fill out the Pegasus Airlines refund form to claim it and pay the fee (if any) for confirming your cancellation.
- The airline will then process your refund and send you a confirmation email. It will include the time when your refund will reflect in your credit card or bank account.
Refund Transaction Information
On the basis of your payment method, this airline will process your refund according to the operating banks.
- Your refund carried out by the reservation and sales system of the air carrier will send an automatic payment message to the relevant bank.
- If your credit card is issued by a Turkish bank, then the refund will be reflected in your account balance in around two to three days.
- You will get a refund in three to seven days if your credit card is issued by a bank operating in another country.
- Automatic refunds are not accepted by the bank if you make a refund request on the same date as the original booking. Therefore, your refund will be processed manually by the airline in the working days.
- You cannot get your refund from the bank ATM cards. So, you have to give your bank account information to receive it.
- The time required to reach you to retrieve the information and process your transaction on the queue could take longer. And it might affect the time in which you will receive your refund.
Can I get a refund for special services on my Pegasus Airlines flight?
You are eligible to get a refund for seat selection, excess baggage, or any other special services you purchased. But, it totally depends on the time frame in which you make the request. If your flight has more than 23 hours left before departure, then, you will surely get a refund for any extra service. The Pegasus Cafe service is non-refundable if there are less than 23 hours prior to the departure of your flight.
Will I get a Pegasus Airlines flight refund if bought with loyalty points?
In case you purchased your flight ticket with loyalty points from this carrier called BolPoints. Then, you can make a refund by paying around $55 as a fee. And you cannot convert the points into a cash refund. If the net amount to be refunded is lower than the tax amount which is collected from the ticket. Only the tax refund will be made then and you won’t have to pay any refund fee.