How do I Contact Someone at Avianca Airlines?

Avianca Airlines Customer Support department

Step into the realm of connections and unraveling mysteries — a world where reaching out to Avianca Airlines Customer Care department is the ultimate quest. Picture this as a navigational adventure, a virtual compass guiding you through the twists and turns of Avianca’s communication channels. We are here to assist and map out the terrain for you, assisting you in reaching the treasure trove of assistance and information. Let’s set sail into this uncharted territory of Avianca Airlines contact options.

How Can I get in Touch with the Live Agent at Avianca Airlines?

You can use their official customer service contact channels to reach a live agent at Avianca Airlines Customer Support department and receive personalized assistance. Whether you have inquiries about flight bookings, changes, or any other travel-related concerns, connecting with a live agent will ensure you receive immediate and accurate assistance. Here’s how to initiate contact and engage with a dedicated Avianca representative.

Connect with the airline via the Customer Care Number

Depending on your location, you can use the below-mentioned contact details to connect with the live agent at Avianca Airlines:

Connect from Spain

For travelers in Spain, if you need assistance with your flight or have inquiries regarding your baggage, you can reach out to the Contact Center and Baggage helpline at:

Contact Center and Baggage (Spain): +34 800 000 010

Feel free to contact this number for any flight-related questions or concerns during your time in Spain.

Connect from the United Kingdom

For those in the United Kingdom seeking assistance with flights or baggage inquiries, the Contact Center and Baggage helpline is available at:

Contact Center and Baggage (UK): +44 800 026 0402

Connect from Germany

Travelers in Germany can also seek assistance for flights and baggage through the dedicated helpline:

Contact Center and Baggage (Germany): +49 800 6271070

Feel free to contact this number if you need support regarding your flights or have inquiries about your baggage while in Germany.

Other Countries 


Contact Center: 1-800-722-8222

United States

Contact Center: +001 800-284-2622

Lost, damaged, or delayed baggage: 1-877-428-4478

TDD Services (Telephone Device for the Deaf): 1-866-998-3357

Service for people with hearing and speech limitations:

Toll-Free Hotline for Air Travelers with Disabilities: 1-800-778-4838 (voice) or 1-800-455-9880 (TTY)

Aviation Consumer Protection Division: 202-366-2220 (voice) or 202-366-0511 (TTY)

By mail: Air Consumer Protection Division, C-75, U.S. Department of Transportation, 1200 New Jersey Ave., SE., West Building, Room W96-432, Washington, DC 20590

Website: Air Consumer Protection


Contact Center: +52 800-1233-120

Lost, damaged, or delayed baggage: 01 800 263 0740

Costa Rica

Contact Center and Baggage: (+506) 41053775

El Salvador

Contact Center and Baggage: (+503) 21130483


Contact Center and Baggage: (+502) 23140941


Contact Center and Baggage: (+504) 22620036


Contact Center and Baggage: (505) 75175270


Contact Center and Baggage: (+507) 206-8222

Toll-Free: 8002035648 (Toll-free from landlines)

Puerto Rico

Contact Center: (+001) 787-1800-2842-622

Dominican Republic

Contact Center and Baggage: 1-8001485618


Contact center and baggage: (+54) 800-345-0897


Contact center and baggage: (+55) 0800 727 8957

Complaints and suggestions: 0 800 761 8222

TDD service in Brazil: (+55) 0800 8911 684


Contact center and baggage: 800 100 940


Contact center and baggage: 800004145


Contact center and baggage: (+593) 23422641


Contact center and baggage: (021)7289648, (021)7289632, (021)7289591, (021)7289562, (021)7289174

Toll-Free: 009 800 110 555 (Toll-free from landlines)


Contact center and baggage: 080080459

Toll-Free: 080080460 (Toll-free from landlines)


Contact center: 0004 051 004

Lost, damaged, or delayed baggage: 000 405 4420

Germany – Frankfurt

Address: Kaiserstrasse 77, 60329, Frankfurt

Phone number: +49 0 89 552 533 57

Hours: Monday through Friday, 9:00 am to 6:00 pm.

Italy – Milan

Address: Via Degli Alpini 48 B, 20090 Buccinasco, Milan, Italy

Phone number: +00390286998147

Hours: Monday through Friday, 9:00 am to 1:00 pm, 2:00 pm to 6:00 pm.

United Kingdom 

Avianca has an office in the UK at Heathrow Airport (Terminal 2). Phone: +442089767846. Hours: 5:00 pm to 8:00 pm daily.

Mexico City


Paseo de la Reforma

Address: 195-301 Paseo de la Reforma, Cuauhtémoc, Mexico City

Phone Number: (+52)(55) 1407-2271

Avianca Unicentro Armenia

Address: Carrera 14 #6-02 Local S-103

Phone Number: (+57) (60) (6) 7314937 Ext. 761

Armenia Center

Address: Carrera 13 # 21-34 Local 1

Phone Number: (+57) Cell: 320-4766015

Portal of Quindío

Address: Avenida Bolívar # 19N – 46 Local N250 – C.C. Portal del Quindío

Phone Number: (+57) Cell: 313-5580767

Australia – Sydney

Address: Suite 1709, Level 17, Australia Square, 264 George St, Sydney NSW 2000, 

Phone Number: (+61) 2 8248-0020

China – Guangzhou

Address: Room 1806, B Tower, China Shine Plaza, No.3-15 Lin He Xi Road, Guangzhou 510610, China

Phone Number: (+86 20) 38399746

China – Beijing

Address: Unit 602, 6/F, The Spaces International Center, No.8 DongDaQiao Road, ChaoYang District, Beijing, 100020, China

Phone Number: (+86 10) 58702578


Address: 10 Ubi Crescent #05-08 Ubi Techpark Lobby A Singapore 408564

Phone Number: (+65) 934-4382

South Korea – Seoul

Address: 12th floor, 106 Seosomun-Ro, Jung-Gu, Seoul, Korea 04513

Phone Number: (+822) 3178876

Via their Official Address 

Andean Express

Madrid: Calle Maestro Arbós 11. Hours: Mon-Fri 11:00 am to 3:00 pm and 4:00 pm to 6:30 pm, Sat 11:00 am to 1:00 pm.


Calle Sicilia 360-362, Local 2. Hours: Mon-Fri 11:00 am to 3:00 pm and 4:00 pm to 6:30 pm, Sat 11:00 am to 1:00 pm.


Gran Vía Fernando El Católico, 26 Local 46008. Hours: Mon-Fri 11:00 am to 3:00 pm and 4:00 pm to 6:30 pm, Sat 11:00 am to 1:00 pm.

Via WhatsApp

To contact Avianca Airlines Customer Care Service department through WhatsApp, kindly follow these steps:

  1. You can connect with the airline through their WhatsApp number: +57 300-3860393
  2. Open WhatsApp and initiate a new chat with Avianca.
  3. In your initial message, provide the following details:
    • Your full name
    • Avianca LifeMiles number (if applicable)
    • The reason for your contact
    • Avianca’s team 0.will promptly respond to your inquiry.

Via Social Media Handles 

With the evolving era, passengers never miss a chance to connect with people on various social media handles; a similar can be done with the airline. Yes, you read that right, the airline actively replies and updates various things on their social media handles. Passengers can use these social media handles to connect directly with the airline. 






What is Avianca Airlines Customer Support Number for New Zealand?

If you’re in New Zealand and need assistance with Avianca, head to the GSA office at Level 9, 120 Albert Street. They’re open Monday to Friday from 09:00 to 17:00. Contact them at their customer care number (+64) 9 969-7477 for any inquiries.

Can I connect with Avianca Airlines via Text Message?

There isn’t any specific number to connect with the airline via text message. However, the airline does have a WhatsApp number that passengers can use to connect with the live agent and find solutions to all their queries.

How can I connect with Avianca Airlines via live chat?

The airline provides the flexibility of connecting with the passengers via virtual chat assistance. On the airline’s official website, passengers can easily find the virtual chat assistant in the “Contact Us” section. Passengers can seek assistance with the virtual chatbot.

How can I connect with the live agent at Avianca Airlines via mobile phone?

To connect with the live agent at the airline, passengers can use the mobile app. Simply by downloading the Avianca Airlines mobile app, passengers can get a chance to connect with the airline’s agent.

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