Are you caught in the digital web, desperately seeking a lifeline to connect with the live agent at EL AL Airlines Customer Care department? The modern era has empowered us with digital innovation and automation, streamlining our lives and interactions. However, there are times when we yearn for the reassuring voice of a real person, particularly when planning a flight or dealing with unforeseen circumstances. Join us as we are all set to take off on a journey and decode this modern-day enigma, uncovering the path to a human touch amidst the digital clouds. Buckle up, for the adventure awaits!
Connect with the Live Agent at EL AL Airlines
Connecting with the live agent at EL AL Airlines is an easy task to do if you are aware of the right number and email address. The airline has a separate phone number and email address for every country. You can check the details for various countries and select the right number depending on your region.
Connect with the airline from the USA
If you’re traveling with EL AL Airlines and need assistance or have questions, the dedicated Customer Service team is here to help. Whether you have concerns about your baggage, want to provide feedback, or require assistance with any aspect of your journey, you are just a phone call or email away.
Contacting Customer Service
Call Center
EL AL Airlines Call Center can assist you with reservations, flight information, and general inquiries. Contact the live agent at 1-800-223-6700, and the airline’s friendly staff will be happy to assist you.
Baggage Claims
If you encounter any issues with your checked baggage during your journey, please contact the Baggage Claims department at baggageclaims@elalusa.com. They will guide you through reporting and resolving any baggage-related concerns.
Customer Relations
Your feedback is important for the airline, and they are committed to making your experience with EL AL Airlines as pleasant as possible. If you have suggestions, compliments, or complaints, you can contact their Customer Relations team online, 24/7. Visit the airline’s official website and click “Contact Us Online” to share your thoughts or concerns.
Passengers can also get in touch with the EL AL Airlines customer care department by calling +972-3-977-111. However, make sure that the operational hours of the number may differ according to the weekday. The number operates from 9 a.m to 11-30 p.m from Sun-Thu. 8 a.m to 1 p.m (only on Fridays) and 7 p.m. to 1:30 p.m. (only on Sundays)
Other International Contact Details
| Country | Phone Number | Address | Email Address |
| Argentina | 54 011 4326 036254 011 4326 0364 | Carlos Pellegrini 1135, Piso 10 CP1009, Buenos Aires | MCrook@aviareps.com |
| Austria | 43 1 7007 3297943 1 7007 32400 | Office Park III, 1. St. Top 172 1300 Flughafen Wien, Austria | at.reservation@elal.co.il |
| Australia (Melbourne) | 61-3-92515158 | Level 7, 246 Bourke Street Melbourne Vic 3000 | |
| Brussels | 32 (2) 230-645732 (2) 231-0103 | Rue de la Loi 28, 1040 Brussels, Belgium | |
| Bolivia | 591-2- 277-5680591-2-277-2318 | Av. Montenegro No. 1066 Bloque J-8 San Miguel, La Paz | abyjarmusz@hotmail.com ventaslybolivia@hotmail.com |
| Brazil | 55 11 3995-5066 | Dr. Rafael de Barros St 210 – 4th floor 04003-041 Sao Paulo | vendas@elal.com.br |
| Canada (Toronto) | 1-800-223-6700 | ||
| UK | 02032040300 | Blackburn House, Blackburn Road, NW6 1RZ, London, UK | lonbaggage@elal.co.il |
| UAE | +971 4 343 9923 | Fahidi Heights Building, Office # 705, Sharaf DG Metro station, Exit 4, Khalid Bin Waleed Street, Bur Dubai, | reservations@elaluae.com |
| South Africa | 27-010-5004090 | 2 Elray Street, Raedene, Johannesburg. | |
| Singapore | (65) 6376 3728 / 3729 | 10 Jalan Besar #06-04, Sim Lim Tower Singapore 208787 |
EL AL Airlines Dedicated Call Center for Exclusive Membership
Passengers with membership can use the contact details below to contact the airline’s live agent.
Contact Information
Platinum Members: 03-977-1212
Gold Members: 03-977-1000
Business Hours
Sunday to Thursday: 9:00 a.m. to 11:30 p.m.
Friday: 8:00 a.m. to 1:00 p.m.
Saturday evening: 7:00 p.m. to 11:30 p.m.
WhatsApp Contact
WhatsApp Number: 03-977-1111
WhatsApp Business Hours:
Sunday to Thursday: 8:00 a.m. to 5:00 p.m.
Connect with Customer Relations via Digital Form
On the airline’s official website, a digital form is available that passengers can fill out after the flight. Passengers can share their feedback, complaints, and any other inquiries through this form. Once the airline receives the form, the agent will revert back and connect with the passenger for assistance.
Check the status of your inquiry
Not heard back from the airline yet? If this is the case, passengers can also check the status of their inquiry with the airline. To check the status of their inquiry, passengers can fill out the “Case Status Inquiry” form available on the official website. To fill out the form, the passenger has to provide several details, including the Claim Number, ID number, and Matmid Number.
Connect with the Airline via Email
For all mail and legal document deliveries, passengers can direct them to the following address only:
EL AL Israel Airlines Ltd.
P.O. Box 41
Ben Gurion Airport, Zip Code 7015001
If you need to contact the customer and service division management regarding customer service-related matters, you can use the following email address: Telloren@elal.co.il.
For passengers with disabilities seeking information about booking tickets and related inquiries, a dedicated email address has been provided: nagish@elal.co.il.
Connect with EL AL Airlines Customer Care department via WhatsApp
To reach out to EL AL airline through WhatsApp, here’s a delightful guide:
- Begin by saving the EL AL WhatsApp hotline number, +972-3-977-1111, into your phone contacts.
- Open WhatsApp and, like embarking on a new journey, tap the charming Chat icon nestled at the bottom right corner.
- Next, select the New Chat option, akin to choosing your preferred class, and pick the EL AL contact from your contacts – your ticket to delightful conversations.
- Now, with the eagerness of a seasoned traveler, compose your message and tap the Send button to set it off on its journey.
EL AL warmly awaits your messages on WhatsApp during these enchanting hours:
- Sunday through Thursday: 8:00 AM to 5:00 PM
- Friday: 8:00 AM to 1:00 PM
Connect with EL AL Customer Service via Messenger
If you are willing to connect with the airline using the messenger, then you adhere to these steps:
- Open Facebook Messenger on your mobile device or computer.
- Search for the official EL AL Facebook page.
- Click on the EL AL Facebook page to open it.
- Tap the “Message” button to initiate a conversation with EL AL.
- Type a message to EL AL and send it.
- EL AL will respond to your message within 3 business days.
Note: EL AL’s Messenger service is available during operational hours.
Follow EL AL Airlines on Social Media
Another easy method to connect with the airline is by following the social media handles of the airline. A dedicated team of members actively replies to and assists passengers in sharing their concerns over social media handles.
Instagram: https://www.instagram.com/elalisrael/
Facebook: https://www.facebook.com/ELALAirlinesIL
YouTube: https://www.youtube.com/user/elal
FAQs
What is EL AL Airlines customer care number for Russia?
Passengers flying or planning to fly from Russia can connect with the airline by calling their dedicated customer care number, 7 (495) 2152464. Apart from the number, passengers can also drop a mail at ru.info@elal.co.il
How can I connect with EL AL Airlines from Switzerland?
For passengers in Switzerland, EL AL Airlines has dedicated contact details. For Zurich, the address is Manessestrasse 170, 8045 Zurich, Switzerland. Contact them at 0041-435-475-700 or ch.reservation@elal.co.il. For Geneva, reach out at 00-414-3547-5700 or ch.reservation@elal.co.il.
Can I connect with EL AL Airlines via the mobile app?
Passengers seeking more comfort and flexibility can connect with the airline via their mobile app. The user-friendly app of the airline can be used for multiple purposes like booking a flight, changing bookings, and checking the flight’s status.
What is the EL AL Airlines group booking phone number?
To make group bookings, passengers can connect with the airline by calling +972-3-977-1111. The agent available will share all the details for making group bookings with the airline.
