A Comprehensive Guide On Air Canada Customer Service

Air Canada customer service

Air Canada customer service: your VIP access to extraordinary travel assistance. Its dedicated helpline is your direct link to a stress-free journey. Reach out to this carrier for expert guidance on reservations, flight details, or any special needs, and anticipate swift, tailored solutions that enhance your travel experience. Anchored in the spirit of Canadian hospitality, the agents go the extra mile to cater to your needs. Choose this airline for your next trip that sets the standard for excellence in passenger satisfaction. 

Air Canada Customer Support Contact Information

The airline lets you connect with its customer support department without any hassle. With just a few simple prompts, you can speak to a representative and get answers to each and every question.

Flight Info And Reservations Contact

You can inquire about a new booking on this air carrier via a call at 1 888 247 2262. This number can also be used to change or cancel your reservation as well as get any information regarding your flight. 

It is a toll-free number and is available 24 hours a day of the week. 

As an international traveler flying with this airline, you can call the number 1 514 393-3333 to know about your flight reservation. This number might charge you a toll fee. 

Vacations And Group Booking Contact

The vacation package includes flights, hotels, and activities booking in one go. You can even book a trip for your group of 10 or more people easily on this air carrier. 

The number at which you can contact the travel experts of the airline regarding vacations or request a group booking quote is 1 866 529 2079.

Contact For Before, During, And After Travel Support

If you want assistance from the carrier at any duration of your travel, you can fill out a contact form on its official website i.e. www.aircanada.com

The link for this form is Contact Us Form. You just have to enter your booking number and departure date in the initial step of this form. Then, you can move forward by clicking on the “Continue” button. 

To get support from a live agent, you can call on the number 1 800 296 3408. The operating hours of this number for pre-travel and during travel are 6 a.m. to 9 p.m. Monday to Friday. On Saturdays and Sundays, you can reach out to this number from 6 a.m. to 5 p.m. 

In case you have post-travel inquiries, then the business hours to make a call on this number are Monday to Friday from 9 am to 5 pm. 

Delayed or Damaged Baggage Contact

You can contact Air Canada customer care regarding your delayed or damaged bags at 1 888 689-BAGS (2247). 

The agents will happily provide you with information related to your bags and also specify the time when you will receive your delayed baggage. 

The cause of delay or damage can also be asked from the representative on this number. 

Aeroplan Contact

This is the frequent flyer program of the air carrier. Its membership lets you earn points on a daily basis and you can redeem them for flight rewards, hotel stays, and car rentals. 

Any Aeroplan-related inquiry can be resolved by contacting 1 800 361 5373. You can call this number for booking, changing, or canceling a flight reward. 

Hearing-impaired members can also use this number using a TTY via Bell Relay Service (711). 

The agents can also help you with any problem in your Aeroplan account or for missing points. 

International Numbers

If you have an Aeroplan membership but you live outside the United States, Canada, or the Caribbean. There are different contact numbers for inquiries related to your account. 

In the United Kingdom, you can dial the number 1-514-395-0300 for assistance. To contact the Aeroplan center from other parts of the world, the number is 1-800-361-5373. 

Website Accessibility Contact

The carrier provides assistance to people who have a disability and need to use the website. 

The number to contact regarding the same is 1 844 347 4268. The agent will help you with any issue related to using the assistive technology tool. 

Password Assistance Contact

In case you have forgotten your password or need some Air Canada customer support to log in to your account. 

Then, also you can connect with the representative of the carrier by calling 1 866 689 8080 (toll-free) or 1 902 367 8445 (regular toll charges apply). 

Gift Card Assistance Contact

You can call the hotline 1 855 281 1761 to resolve any technical issue while using your gift card. 

This number can also be reached for resetting your security code (PIN) or inquiring about your balance.  

Mail Contact Address

You are permitted to send your inquiries via mail post to the air carrier. If you wish to do the same then the addresses are given below.

Customer Relations: P.O. Box 64239 RPO Thorncliffe Calgary, AB T2K 6J7 Canada

Refunds: P.O. Box 6475, Winnipeg, Manitoba R3C 3V2 Canada

Fax: 204 941 2789

Social Media Contact

You can follow the airline on your social media handle to get up-to-date information regarding different topics. Below are the links on which you can click for the social online channels of the carrier. 


How can I chat with Air Canada?

The airline has an automated chat support feature. For this, you need to visit its official website i.e. www.aircanada.com. Once you land on the website, select the “Customer Support” tab displayed in the header. Then, at the right bottom corner of the new page, you will see a chat icon. Click on it and ask any question related to your reservation with this air carrier.

How can I check the status on Air Canada for my delayed baggage?

If your bags are delayed by the airline on your journey, then you will get a delayed baggage card from them. You can refer to the telephone number provided on the card to get the required information. You can also review the status of your delayed baggage file online. Use your baggage incident report number to track your bags.

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