Manual For Garuda Indonesia Airlines Customer Service

Garuda Indonesia Airlines customer service

Discover the art of exceptional travel with the help of Garuda Indonesia Airlines customer service. Your comfort and satisfaction are paramount to this air carrier and it takes pride in offering personalized assistance that goes the extra mile. Trust the airline to be your travel companion, providing unparalleled hospitality as you explore the captivating landscapes and destinations all over the map. 

Contact Information Of Garuda Indonesia Airlines

The airline is the flag carrier of Indonesia and was founded in 1949. The head office of the air carrier is in Soekarno-Hatta International Airport. The full address of the headquarters is:

Management Building, Garuda City

Soekarno-Hatta International Airport

Tangerang 15111, Indonesia

PO BOX 1004 TNG BUSH

You can contact the call center of the carrier any time on the number (62-21) 23519999. The agents are always available to assist you wholeheartedly with your issues related to travel. 

Reservation Contact

You can make a new reservation for the flight ticket with just a single call. The telephone number you can use to call and connect with one of the representatives is 0804 1 807 807. The steps you need to follow further in this process are mentioned below. 

  • Pick up your cell phone and dial this number on your keypad. 
  • Tell the agent about your travel dates and the origin and destination airports. 
  • They will search for the best flights and you can choose one according to your preference and budget. 
  • Give your general information to the agent to book your ticket. Also, provide the agent with your email address. 
  • Confirm your flight and make a reservation for your trip. 
  • You will receive a payment link in your email within a few minutes. 
  • Select the method of your payment from the credit and debit card options. The accepted payment methods by the carrier are Visa and Master (credit cards), and E-pay BRI (online debit). 
  • After selecting the mode, add your personal details on the payment page.
  • Click on the “Payment” button to complete the process of paying. 
  • As soon as your payment is received by the agent, they will send your e-ticket and confirmation mail to your email address. 

Note: With this Garuda Indonesia Airlines customer care number, you are only eligible to make a new booking. The carrier does not permit you to reroute, reschedule, or rebook your flight ticket. 

Garuda Miles Contact

GarudaMiles is the loyalty program of the airline. With its membership, you can earn miles and redeem them for award tickets or upgrade awards. 

You can contact the airline regarding GarudaMiles through WhatsApp. The phone number you can save on your device and use for chatting is +62 813 9845 4480. 

Email Contact

You can easily connect with the airline via email. There are different email addresses that you can use to contact as per your query. 

General Services: customer@garuda-indonesia.com 

Baggage Services: baggage@garuda-indonesia.com 

Inquiry, Reservation, and Ticketing Services: e-booking@garuda-indonesia.com 

Garuda Miles Services: garudamiles@garuda-indonesia.com 

Social Media Contact

You may connect with the carrier through its social media networking and sites and get Garuda Indonesia Airlines customer support. Click on the links below to follow the airline on social media. 

Facebook: https://www.facebook.com/garudaindonesia/ 

Twitter: https://twitter.com/IndonesiaGaruda 

Instagram: https://www.instagram.com/garuda.indonesia/ 

YouTube: https://www.youtube.com/user/GarudaIndonesia1949

FAQs

Is live chat available on Garuda Indonesia Airlines?

The live chat feature is offered by the airline which you can use to contact for different purposes. But, for this, you need to visit its official website i.e. www.garuda-indonesia.com first. Once you land on the homepage, there will be a small chat icon in the bottom right corner. By clicking on the icon, you will be directed to a new window. Enter your personal information and start the live chat by following the prompts.

How can I contact Garuda Indonesia Airlines for group booking?

As per the latest information, the airline is not offering group reservations through online or calling methods. So, you can contact them regarding booking your group travel by visiting its nearest sales office. You will get face-to-face service from the staff members of the air carrier and they can help you with the group reservation.

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