How to Contact WestJet Airlines’s Customer Support?

WestJet Airlines customer support

Have you ever been soaring through the clouds with WestJet, only to encounter turbulence when trying to reach their customer support department on the ground? In a world where technology connects us with a simple touch, navigating the skies of customer service can sometimes feel like a turbulent journey. But now you don’t have to worry about it at all. Below in this guide, you can unveil all the answers to that one question: “How Do I contact WestJet Airlines customer support?” In this write-up below, passengers booking flights with WestJet Airlines will be able to unveil all the airline’s communication channels.

How do I Reach WestJet Airlines Customer Care for help?

While talking about the various ways to get in touch with the WestJet Airlines customer care department, passengers may count on various channels of communication like using the airline’s official website, getting in touch via phone call or connecting through the social media handles of the airline.

Different Channels of Communication with WestJet Airlines Customer Support 

Moving further with the channels of communication, the easiest way to get in touch with the customer care executive of the airline. However, passengers can get in touch with the airline through various other channels that are mentioned below:

Connect with the Customer Care executive of WestJet via Phone Call 

The airline has a dedicated team of customer executives for reservations, lost and found department and even for making WestJet Airlines group booking and vacation packages. 

Here are the steps passengers can follow to connect with customer care over a phone call.

  1. Following the reason to connect with the airline agent, call the respective number of the airline.
  2. Follow the IVR menu and select why you have connected with the agent.
  3. Once connected with the agent, clearly mention your wishes (reservation, new booking, lost and found department)
  4. Follow the instructions guided by the agent

For News or Existing Bookings with the Airlines 

You can contact the airline via telephone for inquiries about new or existing bookings and general information. Passengers from Canada can call WestJet Airlines reservation number  1-888-937-8538. The lines are open 24 hours a day, 7 days a week.

Additionally, if you require support in Japanese and are located in North America, the air carrier has a toll-free number specifically for that purpose: 1-844-213-5239. 

Note: It is important for the passengers to note that the hours of operation for this line may vary.

For missed or damaged bags 

The airline has a dedicated lost and found department that can assist passengers in case of missed and damaged baggage. Passengers from North America can call the WestJet Airlines toll-free number 1-866-666-6224. 

However, passengers outside the North American region can call another toll-free number, 1-403-444-2581.

For WestJet Vacation Booking 

Apart from the general reservation number, passengers can get in touch with another airline department responsible for making and managing the vacation bookings with the airline.

To make WestJet Vacation Bookings with the airline, passengers can call 1-877-737-7001. While talking about the hours of operation, the number operates 6 a.m. to 10 p.m. MT, 7 days/week. 

For General Inquiries 

In case of any general inquiries, passengers can call the WestJet Customer support number at 1-888-937-8538 (1-888-WESTJET)

For Passengers with Special Assistance 

Toll-free TTY for guests who are deaf or have partial hearing: 1-877-952-0100 (Use this number if you have hearing difficulties)

Toll-free for guests with disabilities facing challenges accessing 1-866-693-7853

WestJet Airlines Headquarter 

Passengers looking forward to sharing unused tickets, letters, or other documents with the airline can mail them to the airline’s headquarters. The address for the airline’s headquarters is:

WestJet Campus

22 Aerial Place N.E.

Calgary, Alberta,


T2E 3J1

WestJet Hangar

21 Aerial Place N.E.

Calgary, Alberta,


T2E 8X7

Request a Call Back from WestJet Airlines 

If you are dealing with an issue that cannot be efficiently resolved through the airline’s self-serve options, you can seek assistance from the WestJet Customer Service department. 

The airline offers a convenient callback service. By filling out the callback request form with your details, you can request a callback from one of the dedicated agents. The agent will contact you at the specified date and time, ensuring your concerns are addressed satisfactorily.

Contact WestJet Airlines Customer Care Department Via Email

To contact the airline via Email, passengers can adhere to the below-mentioned steps:

  1. Open the official website of the airline 
  2. You can find the “Contact Us” page on the official website.
  3. Opt for the “Contact Us by Email” option, a form will appear on your screen.
  4. Fill in all the necessary details and then click the submit button.
  5. The airline will soon reply once they receive the shared email. 
  6. Passengers with special needs can directly email with their concerns. The agent will soon reply to the email or get back to you for assistance.

Contact WestJet Airlines through Social Media Accounts 

Apart from the call centre and the official websites of the airline, passengers can also get in touch with the airline through various social media channels. WestJet Airlines is the first Canadian airline to provide 24/7 social media support to passengers. Passengers can contact the airline through Twitter to get a quick reply.


WestJet App:



WestJet Blog: 




How long does it take for WestJet to respond?

The time to get a response from the airline depends on the nature of your concern. For general inquiries, the airline takes upto 24-48 hours. Meanwhile, the airline may take up to 5-7 business days for the complaints.

What is the WestJet Customer service number for Africa?

Passengers from Africa can connect with the airline by calling 800-5381-5696. For proceeding with WestJet Vacation from Africa, passengers can call on 1-877-737-7001.

How do I Contact WestJet Customer Care from Australia (Oceania)?

The WestJet Airlines customer care number for Australia (Oceania) is 0011-800-5381-5696, and to book vacation packages, passengers can call 1-877-737-7001.

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